Complaints

At Myers Legal, we are committed to providing high-quality legal services and maintaining strong client relationships built on trust, integrity, and professionalism. We take all concerns and complaints seriously and view them as an opportunity to improve our services.

This procedure explains how clients can raise a complaint and how it will be addressed in accordance with the Law Society of Ontario’s rules and best practices.

1. Purpose

This procedure is designed to ensure that all complaints are handled promptly, fairly, and consistently, with the aim of resolving issues as quickly as possible.

2. How to Make a Complaint

If you are dissatisfied with the service you have received or have concerns about the conduct of our firm or a member of our team, you may submit a complaint by:

  • Email: info@myerslegal.ca

  • Phone: 647-646-7437

  • Mail: Myers Legal, 2-180 Davenfield Circle, Brampton Ontario L6P 4L9

When submitting a complaint, please provide:

  • Your full name and contact information.

  • Details of your concern, including relevant dates, names, and any supporting documents.

  • The outcome or resolution you are seeking.

3. Acknowledgement

We will acknowledge receipt of your complaint within 3 business days. If additional information is required, we will contact you to clarify the details.

4. Investigation

  • Your complaint will be reviewed by Olivia Myers, Lead Paralegal and Principal of Myers Legal.

  • We may request additional information or documentation to fully understand the concern.

  • All complaints will be investigated objectively and confidentially.

5. Response Timeline

We aim to provide a written response with our findings and proposed resolution within 14 business days of receiving your complaint. If the matter is complex and requires more time, we will keep you informed of the progress and expected timeline.

6. Resolution

Where appropriate, we will:

  • Offer an explanation or clarification.

  • Take corrective action to address the issue.

  • Outline any steps to prevent similar concerns in the future.

7. If You Are Not Satisfied

If you are not satisfied with the outcome of your complaint, you may escalate the matter to the Law Society of Ontario:

8. Commitment to Improvement

All complaints are logged and reviewed regularly to identify trends and areas for improvement in our service delivery.

Myers Legal
Precision. Integrity. Results.